1. The condition

 

Time

Policy

Shipping Fee

Size Exchange

Return your order within 07 days of receiving it

No refund in cash

Paid by customer in one way

Warranty (Manufacturer's defect)

Within 06 months

No refund in cash

Freeship

2. Our policy

- For products purchased at the store, the exchange period is 07 days of receiving it.

- For products purchased online, the exchange period is 14 days of receiving it.

- The product must be unused and unworn, and must be in its original state and packaging with the original tags attached.

- Apparel must have the original packaging and original tags attached. 

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to exchange product. Only apply one-time exchange for products. 

- If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you .

- Dincox only prioritizes size exchange. In case the product is out of stock, please exchange to another product:

- If the product you want to exchange is higher in value, you will need to pay the difference at the time of exchange.

- If you want to exchange a product with a lower value, we will not refund in cash.

Attention:

- The exchange policy does not apply to accessories, products with discounts of 50% or more.

- We do not refund in cash

3. How do I proceed

3.1 At out store:

  • Address: 336/05 Tan Ky Tan Quy st, Son Ky ward, Tan Phu district
  • Hotline: +84 961 988 840
  • Opening time: 08.30am – 5pm (Weekdays), 08.30am – 12pm (Saturday)

3.2 Online:

  • Complete online return request form attached in your order packaging, filled with details of your order, items that you want to return and reason for returns.
  • Proceed to the nearest post office or any carrier to send back your returns..
  • Destination adress: 336/05 Tan Ky Tan Quy st, Son Ky ward, Tan Phu district
  • Your refund will be processed after we get the quality check result of your return item and it is confirmed to meet our returns policy. We will inform you via the email.

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